FAQS
You asked, we answered
Need assistance? The team at HalfDead has compiled answers to some of the most frequently asked questions below. If you can’t find the answer you're looking for or need further help, feel free to reach out anytime via our contact us page or lets chat box down below in the right corner of your screen. :)
1. What is your brand about? Our brand is focused on making a difference by promoting suicide prevention and empowering individuals through clothing.
2. How do you support suicide prevention? We donate 10% of our proceeds to charity organizations dedicated to suicide prevention efforts.
3. What makes your designs unique? Our designs are crafted to reflect the emotions and experiences of individuals, fostering positive conversations and breaking the stigma surrounding mental health.
4. Why should I choose your brand? By purchasing from us, you're not just buying clothing – you're joining a movement to make a difference in mental health awareness.
5. How can I contribute to your cause? Simply by shopping with us, you're contributing! Additionally, spreading the word about our brand and mission helps raise further awareness.
6. What does "HD more than just clothing" signify? "HD" represents our brand, and it symbolizes that our mission goes beyond just providing clothing; it's about making a meaningful impact on mental health issues.
7. What is your fulfillment timeframe? We fulfill orders within 3 to 7 business days.
8. Do you distribute orders on weekends? No, we do not distribute orders during weekends.
9. When will my order be dispatched if I place it on a Friday evening? If you place your order on a Friday evening, it will be dispatched starting from Monday onwards.
10. How long does it take for orders to be processed? Orders are typically processed within the stated fulfillment timeframe.
11. What if I place an order on a holiday? Orders placed on holidays will be processed starting from the next business day.
12. Can I track my order? Yes, you will receive tracking information once your order has been dispatched.
13. What to do if my item is damaged or wrong? However, in case of a damaged product or a manufacturing error, We offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Lets chat" and provide a clear photo showing the issue.
14. How can I contact customer support regarding my order? For any inquiries or assistance with your order, please contact our customer support team through the provided channels.
15. Can I cancel or modify my order after it has been placed? Unfortunately, once an order has been placed, it cannot be cancelled or modified. Please ensure all details are accurate before completing your purchase.
16. What should I do if there is an issue with my order? If you encounter any issues with your order, please reach out to our customer support team, and we will be happy to assist you in resolving the matter promptly.